Privacy Policy

Gaggenau Appliance Repair ("we," "us," or "our") provides this Privacy Policy to explain how information is handled when you visit this website, call our office, or request an appointment.

Information We Collect

When you contact us by phone, we receive the information you choose to share, such as your name, phone number, and a description of the appliance issue. When you book an appointment using the online form on our Contact Us page, the information you submit is collected and processed through Google Forms, a third-party service. We also may collect basic, non-identifying technical information automatically, such as browser type and general usage statistics, through standard web server logs.

How We Use Information

Information you provide is used to respond to your inquiry, schedule a service appointment, and communicate with you about the repair you have requested. We do not sell your personal information to third parties.

Third-Party Services

Our appointment booking form is hosted by Google Forms. When you submit that form, your information is subject to Google's own privacy practices in addition to this policy. We encourage you to review Google's privacy policy for details on how they handle submitted data.

Cookies and Analytics

This website may use standard, non-invasive technical cookies necessary for basic site functionality. We do not use this site to run targeted advertising.

Data Retention

We retain contact and appointment information only as long as reasonably necessary to provide service, maintain business records, and meet any applicable legal obligations.

Your Choices

You may contact us at any time by phone at (213) 441-1247 to ask what information we hold about you or to request that it be corrected or deleted, subject to any recordkeeping requirements we are legally required to follow.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date above indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy, please call us at (213) 441-1247 or visit our Contact Us page.